INFORMATION ABOUT THE USE OF THE RIGHT TO WITHDRAW FROM THE AGREEMENT
NOTICE ON WITHDRAWAL FROM THE AGREEMENT
The right to withdraw from the contract
When buying as Consumers (natural persons performing an activity with an entrepreneur not related to its business or professional activity), you have the right to withdraw from the sales agreement within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of things, ie from the date on which you received the parcel with the goods.
In order to use the right of withdrawal from the contract, you must inform us by unambiguous statement by letter QUOTH Dominika Jochymska, ul. Wita Stwosza 2/1, 41-506 Chorzów, NIP: 627 233 24 52 or by sending an e-mail to: office@ravencloth.com on your decision to withdraw from this contract. You can use the withdrawal form, but it is not mandatory.
Download the form HERE
You must also send the product (s) along with
• original proof of purchase (cash register receipt or VAT invoice)
• unchanged, i.e. with the original packaging
to the following address: QUOTH Dominika Jochymska, ul. Wita Stwosza 2/1, 41-506 Chorzów, NIP: 627 233 24 52
Effects of withdrawal from the contract
In the case of withdrawal from the contract, we will refund to you all payments received from you, excluding delivery costs, promptly and in any case not later than 14 days from the date on which we received the return of the product.
We will refund the payment using the same payment methods that you used in the original transaction, unless you have explicitly agreed otherwise.
We can withhold the payment until we receive the items depending on which event occurs first.
By sending the product to the following address: QUOTH Dominika Jochymska, ul. Wita Stwosza 2/1, 41-506 Chorzów, NIP: 627 233 24 52.
The deadline is met if you send back the item before the deadline of 14 days.
You will have to bear the direct cost of returning the items.
You are only responsible for the reduction in the value of things resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of things.
ATTENTION! It is NOT possible to use the right to withdraw from the contract in the case of:
• services that are subject to rapid deterioration or have a short shelf-life;
• services whose subject is an item delivered in a sealed package, which after opening the packaging can’t be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
• services whose subject matter are things that after delivery, due to their nature, are inseparably connected with other things;
INFORMATION ABOUT USING THE RIGHT TO WARRANTY
The right to a warranty.
If you make purchases in the store as Consumers (ie, natural persons performing an activity with an entrepreneur not related to its business or professional activity), you are entitled to a warranty, which means that as a seller, I am responsible for the non-conformity of the goods with the contract.
The right to the warranty is EXCLUDED for Entrepreneurs.
The basis for the warranty is the occurrence in the sold product:
A physical defect that is a product’s non-conformity with the contract. In particular, it comes to her when the thing:
• it has no properties that this type of product should have
• doesn’t have the properties that the consumer has been ensured by the seller or advertisement
• is unsuitable for the purpose of which the buyer informed the seller when concluding the contract, if the entrepreneur did not raise any objection to such a destination
• was issued to the buyer incomplete.
Legal defect which may consist in the fact that the good purchased by the consumer:
• is owned by a third party;
• is encumbered with the right of a third party;
• is characterized by restrictions in use or disposal as a result of a decision or ruling by a competent authority;
The period for using the right to warranty expires 24 months after the date:
in which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of things, ie from the day on which you received the parcel with the goods.
However, for a year of the seller’s liability there is a presumption that the identified defect or its cause existed already at the time of sale.
If the defect is noticed at a later date, i.e. between 12 and 24 months from the delivery of the goods, the consumer should prove that the defect of the good existed at the time of purchase.
If the Store would conceal the defect of the sold product, you can take out the warranty even after the above dates.
In the event of a defect we will first replace or repair the goods, and if this is not possible, you will be able to reduce the price by specifying the amount by which the price is to be reduced or withdraw from the contract – if the defect is significant.
To use the right to a warranty, it is necessary to provide information in any form, along with a detailed description of the defect, by:
• by mail to the following address: QUOTH Dominika Jochymska, ul. Wita Stwosza 2/1, 41-506 Chorzów, NIP: 627 233 24 52
• sending an e-mail to the following address: office@ravencloth.com
You can use the complaint form template, but this is not a condition for accepting a complaint.
Download form: HERE
As a seller, I have the obligation to respond to your requests within 14 days. The lack of my response within this period results in the complaint being considered legitimate.
The reply to the complaint will be sent to your e-mail address.
In the event of a refund or price difference, the Store issues a written confirmation of the return of the benefit.
Disputes regarding complaints Consumers can claim through MEDIACY, which is free of charge for consumers. More information on the government page of UOKiK http://www.prawakonsumenta.uokik.gov.pl/pomoc/